Jakarta, 30 June 2022 – Erajaya Group again introduced a new breakthrough, Halobox, an after-sales service innovation that provides the convenience and comfort of Apple customers throughout Indonesia, to get face-to-face experiences online with a Customer Service Officer (CSO). This service can be enjoyed by customers whose domicile areas are not yet reached by the IBOX Service Center outlet.
To schedule a consultation of their favourite Apple product, customers can make a reservation on the iBox.co.id page. Halobox staff, through video calls, can communicate and discuss with customers, make diagnoses and troubleshoot long distances and, if needed, regulate product collection if there are problems that require handling at the iBox Service Center.
Hasan Aula, Deputy CEO of Erajaya Group said, "A good after-sales service is a form of Erajaya Group's commitment to prioritize customers in our business strategy. And following the development of digital technology, after-sales service also transformed, and enable us to provide excellent services to customers who have not been reached by our service centre network. Utilization of appropriate technology, as we use in this Halobox service, will provide a better customer journey, on the way to forming a brand love and loyalty of high customers. We hope that this innovation can be accepted by Apple fans throughout Indonesia, and will be the foundation of our trip to build after-sales services that become a benchmark and gold standard in Indonesia."
Halobox service can be used by Mac, iPad, iPhone and Apple Watch computer product owners. And as an official service centre, Halobox guarantees that all spare parts used are official spare parts, and service services are handled by reliable technicians who have been specially trained, have certification and work to follow the applicable standard operating procedures (SOPs).
For further information, please contact:
Diah Kencana Sari
Public Relations Erajaya Group