Excellence in customer experience and digital performance is built by strong teams.
Urban Republic, part of Erajaya Active Lifestyle, is honored to receive three national awards from SWA in 2025:
- Indonesia Best CX-EX Strategy 2025
- Indonesia Customer Experience Champion 2025
- Indonesia Digital Marketing Champion 2025
These achievements reaffirm Urban Republic’s commitment to delivering exceptional customer experience through the integration of Customer Experience (CX) and Employee Experience (EX) strategies, supported by impactful digital marketing capabilities.
In an increasingly dynamic retail environment, Urban Republic continues to implement a customer-centric, data-driven approach powered by relevant digital innovation. The recognition reflects strong cross-functional collaboration, an adaptive culture, and disciplined execution that drives measurable results.
Beyond awards, this milestone represents the dedication of the people behind the brand—teams who consistently raise the bar in customer experience excellence and digital transformation.
As we celebrate this achievement, Urban Republic is also expanding its talent pool and welcoming individuals who aspire to grow in a performance-driven and innovation-led environment.